Introducing Custom Statuses

You can now define your own status categories and values directly in Footprint. This gives you complete flexibility to represent business-specific states for users or businesses, far beyond the built-in KYC/KYB outcomes.

What are custom statuses?

Custom statuses are customer-defined status attached to an entity (user or business). They let you encode long-lived, domain-specific state such as:

• Tax ID verification status
• KYC/KYB review state
• Compliance escalation flags
• Internal classification or routing states

How they work

Each custom status:

• Belongs to a category (for example: Tax ID)
• Holds one value at a time (such as verified, notVerified)
• Has a permanent slug for use in integrations and workflows
• Is fully audited, with Footprint maintaining an append-only log of all changes

Where you can use them

Custom statuses appear throughout Footprint:

• In Playbooks, via action nodes that set or clear statuses
• In the User / Business details page, where reviewers can update them manually
• In APIs and automations, via slugs that never change

Why this matters

This release lets teams bring their own business logic into Footprint without engineering work. You get:

• Clear visibility into state
• Consistent logic across workflows
• Clean audit trails for compliance
• A scalable way to track complex verification processes

Learn more in our docs.