Changelog

We’ve launched our Review Platform, a comprehensive system designed to help your operations team handle reviews faster, smarter, and more fairly.

Built around a sophisticated prioritization engine and dynamic work distribution, the Review Platform ensures that the right reviews reach the right team members at the right time, reducing idle queues and improving overall SLA performance.

Key highlights

• Real-time operational visibility: Live queue metrics, SLA proximity tracking, and staffing insights to help you stay ahead of bottlenecks.
• Fair work distribution: A configurable pull-based system that prevents cherry-picking and balances workload across your team.
• Smart prioritization: Multi-factor intelligence automatically escalates reviews based on urgency, SLA proximity, and other conditions.
• Specialized routing: Segment work by risk, complexity, or expertise, sending fraud cases to specialists and routine checks to general reviewers.
• Performance tracking & compliance: End-to-end audit trails and live dashboards to monitor productivity, queue health, and SLA adherence.

With the Review Platform, your team can resolve more reviews in less time, without sacrificing quality or compliance. Learn more: https://docs.onefootprint.com/articles/guides/manual-review-platform-introduction#review-platform.